Frequently Asked Questions
- Does The French Academy still offer classes during the Recovery Movement Control Order (RMCO) ?
Yes, all our classes are still offered, with of course the possibility to have online classes. For those who wish to have physical individual classes, we strictly follow the government’s SOP (standard operating procedures) to ensure our students the safest possible experience.
What happens if I paid for 10 classes and they are all finished, do I need to renew before continuing to learn ? what if I don’t know how many classes are left in my package ?
We will of course inform you systematically 1 or 2 lessons before the end of your package, as we keep track of each lesson you take. You can then renew your package with us to ensure the lesson continues without interruption.
How long is the trial class, and can I choose my teacher ?
The trial class is 30 minutes, we assign one of our qualified teachers to each new student. If a student does not feel comfortable with a teacher or his/her teaching method, is it of course possible to request another trial class with a different teacher.
How long does each class last ? is it possible to choose ?
It is possible to choose between the following sessions: 1 hour, 1.5 hour or 2 hours. The price may vary depending on the class type as well.
If my child / children do not like a certain type of class (ex. Group) is it possible to switch it to another type ?
Yes. It is possible to switch once, however some charges may apply due to some potential differences in the new type of session you may choose.
Does The French Academy have another Campus ?
At the moment, we are only based in Kuala Lumpur, Malaysia (headquarters).